Dell International Services Needs Freshers(0-5)Yrs - Customer care
Dell International Services
Dell International Services Needs Freshers(0-5)Yrs - Customer care
Company Profile About Dell:
- $ 58.2 billion corporation, operating across 6 continents from 28 countries, 80,000 employees globally.
- Pioneer of the Direct selling model
- Premier provider of technology products and services ( primarily Desktops, Laptops and Servers)
- One of the world's largest PC Manufacturers.
- Key driver of the Dell Direct Model
- 13,500 employees in India and offices at Bangalore, Hyderabad, Gurgaon and Chandigarh
- Work spectrum spans R&D, IT, Analytics, Sales and Customer Experience Centres.
Operates one of the largest captive Customer Experience Centres providing support to Dell customers worldwide.
| Designation | Customer care - Voice at Dell Int. Services-9901768284 | Experience | 0 - 5 years |
| Industry Type | CRM / IT Enabled Services / BPO / Medical Transcription | Functional Area | ITES / BPO / KPO / Customer Service / Operations |
| Keyword | technical support , BPO , call center , international call center , tech , tech support , shift , night shift , service , customer service , care , processing , voice , customer care , voice process , ITes , ITES , tele sales , sales | Location | Bangalore |
| Education | UG - Any Graduate - Any Specialization PG - Post Graduation Not Required |
Job Description
Responsible for providing voice support for international customers on operational or maintenance of Dell products.
- Provide first-level Customer Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
- Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
- Escalate problems when unable to resolve customer issues.
Desired Profile
Qualification and Experience Required:Bachelor Degree, PUC (with one year of international call center experience); Diploma Courses (post 10+2 with 1 year international call center experience);Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
Fresher can also apply !
Skills:
- Clarity of speech, fluency, grammar, neutral accent and good articulation of thought.
- Self Starter with good verbal and written communication skills
- Ability to understand and speak to US customers
- Good interpersonal skills and a good team player
- Ability to prioritize and multitask
- Basic knowledge of MS Office suite of software like MS Word, Excel and PowerPoint
- Ability to quickly adapt to changes in process and policies.
Reference
Customer Care-Voice
Contact Information
| Name | Mr. Shailendra | Telephone | 919901768284 |
| Website | http://www.dell.com | ||
| Address | Dell International Services Divyashree Greens,Survey # 12/1, 12/2A , Challaghata village, Varthur Hobli, Kormangla Inner Ring Road, Bangalore - Karnataka ,IN 560036 | ||
| Shailendra_B_Singh@Dell.com | |||
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