"Mphasis'' an EDS Company" looking for Technical Officer (0-5)Yrs

"Mphasis'' an EDS Company" looking for Technical Officer (0-5)Yrs

"Mphasis'' an EDS Company"

"Mphasis'' an EDS Company" looking for Technical Officer (0-5)Yrs

Mega Walk-in's between August 24th - September 7th on weekdays between 12.30 p.m. - 4.30 p.m. at the below address''with an updated copy fo your resume along with a photograph'':

EDS

CYBERCITY TOWER 4

MAGARPATTA CITY

HADAPSAR - PUNE - 28

Contact Person(s): Ms. Amal Mandhora, Ms. Ashwini Sontakke, Mr. Savio Pereira

EDS Electronic Data System( Mphasis'' an EDS Company)''Who are We :''EDS is a leading global technology services company delivering business solutions to its clients. EDS founded the information technology outsourcing industry 45 years ago. Today, EDS delivers a broad portfolio of information technology and business process outsourcing services to clients in the manufacturing, financial services, healthcare, communications, energy, transportation, and consumer and retail industries and to governments around the world.''What we Do:''Over 44 years, EDS evolved from a $1,000 investment into a $20+ billion technology services industry leader. The people of EDS deserve the credit. Vice Chairman Jeff Heller said: '''EDS has always been just ordinary people who came here and achieved more than they ever thought possible because of the opportunity and support they found.'''

Designation	Technical Officer/Sr. Technical Officer
Job Description	ESSENTIAL FUNCTIONS: Responsible for ensuring timely process through which problems are controlled. This includes problem recognition, research, isolation, resolution, and follow-up steps. The Help Desk agent is able to resolve problems immediately, typically using the Knowledge Base and other Helpdesk tools. The Help Desk agent may provide guidance/training for less experienced personnel.
Desired Profile	Qualification : 10+2 years of formal education. This candidate should not be in regular college or pursuing any form of correspondence-education. He should also have 2 years of work experience after completing his 12th std. Graduates from any stream are welcome. BE first class will only be considered if the candidate has 1-2 years of work experience. (new). 10+3 years of Diploma is also Welcome(from any Polytechnic Institute). Undergraduates - Currently not pursuing studies having 20 months of work experience in any industry. Required Skill Sets : Willing to Work in a 24*7 environment. Strong written and verbal English communication skills. Working knowledge of desktop PC and peripheral devices. Proven understanding of network protocols, hardware and Network E-Mail Systems. (Exchange & Outlook) . Proven understanding of Windows OS (XP/2000/ NT) in a network environment . Proven knowledge in Word Processing, Spreadsheet and Database Software packages . Customer support experience required . Flexibility in work schedule and processes . Professional customer service skills and a positive attitude required . Possess analytical problem solving skills . Good time management skills . Ability to handle difficult or irate customers . Ability to respond to and resolve customer inquiries . Ability to listen effectively . Ability to follow procedural guidelines to respond to and/or research customer questions . Ability to work in a team environment . Ability to diagnose and resolve customer problems via the telephone
Experience	0 - 5
Industry Type	CRM / IT Enabled Services / BPO / Medical Transcription
Functional Area	ITES / BPO / KPO / Customer Service / Operations
Education	UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization
Annual Salary	Excellent Growth opportunities, cordial work environment, no graveyard shift timings.
Location	Pune
Keywords	Technical support executive, Senior Technical Support Excecutive, Technical Support Officer, Senior Technical Support Officer, Customer Care Executive, Sr. Technical Executive.
Contact	Ms. Amal Mandhora
Telephone	40142685/40142686/40142687
Website	http://www.mphasis.com