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10/24/07

"Tata Consultancy (TCS)" Recruits Team Member(0-4)Yrs

"Tata Consultancy  (TCS)"  Recruits  Team Member(0-4)Yrs

"Tata Consultancy  (TCS)" 

"Tata Consultancy  (TCS)"  Recruits  Team Member(0-4)Yrs

Tata Consultancy Services (TCS)
is one of the world's leading information technology companies. Through its Global Network Delivery Model, Innovation Network, and Solution Accelerators, TCS focuses on helping global organizations address their business challenges effectively.

TCS continues to invest in new technologies, processes, and people which can help its customers succeed. From generating novel concepts through TCS Innovation Labs and academic alliances, to drawing on the expertise of key partners, it keeps clients operating at the very edge of technological possibility.

Whether TCS is envisioning a business advantage, engineering an IT and ITES solution, or executing an outsourcing strategy, it helps its customers experience certainty in their every day business.

TCS reported 2006-07 global revenues of USD 4 billion.
Designation Team Member
Job Description Date : From 30-Oct-07 to 03-Nov-07
Time : From 12 Noon to 12:30 Pm
Venue: 165/1A Velachery Taramani 100 Feet Road, Velachery, Ch-42

Handling inbound and outbound calls.
Query Resolution and providing solutions for the Customers.
For a Collections Process.
Desired Profile Excellent Communication Skills.
Willingness to work in Night Shifts.
Excellent analytical and problem solving skills.
Flair towards customer orientation.
Prior International Calling Experience will be an added advantage.
15 Years of regular College/School education.
Freshers can also apply.
Should not have attended the interview with TCS in the last 6 months.
Experience 0 - 4
Industry Type BPO/ITES /CRM/Transcription
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Remuneration As per Industry Standards
Location Chennai
Keywords Voice, Good Communication, BPO, Customer Support, Inbound, Outbound, Calls, Collections, International Calls, Calling, Voice Process
Contact Asha,Ramya,Preethy
Telephone 044 66166833
Website http://www.tcs.com

Apply Here

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"Mphasis BPO Division" Recruits ITES/BPO/KPO

"Mphasis BPO Division"  Recruits ITES/BPO/KPO

"Mphasis BPO Division"

"Mphasis BPO Division"  Recruits ITES/BPO/KPO

Experience
:
1 - 2 Years
Location:
Pune
Compensation:
Rupees 3,00,000 - 3,50,000
Education:
UG - Any Graduate - Any Specialization 
PG - Any PG Course - Any Specialization
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
 
Job Description
  • Listen/Monitor Calls.
  • Ensure Product and Process Quality.
  • Generate & Present QA reports
  • Identify and apply best practices.
  • Mentoring/Coaching.
  • Prepare weekly, monthly,annual quality plans. Develop and review quality plans.
  • Apply available systems, principles, tools, methods & technologies.
  • Attend and plan calibration sessions
Desired Candidate Profile
  • Required Trainers who have done quality work
  • Required candidates from BPO Voice background
  • Subject Matter Expert who have done reporting using software tools
  • Performance Analysis
  • Provide feedback abt the voice calls
Company Profile
MphasiS is a global IT and BPO services company which consistently delivers real improvements in business performance for its clients through a combination of technology know-how, domain and process expertise.
Contact Details
 
Company Name:
Mphasis BPO Division
 
Executive Name:
Ms. Sherin...
 
Email Address:
 
Reference ID:
QA-Pune

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