Today Call Center Jobs - New: Dell International Services Needs Freshers(0-5)Yrs

Dell International Services Needs Freshers(0-5)Yrs - Customer care

Dell International Services

Dell International Services Needs Freshers(0-5)Yrs - Customer care

Company Profile About Dell:

$ 58.2 billion corporation, operating across 6 continents from 28 countries, 80,000 employees globally.
Pioneer of the Direct selling model
Premier provider of technology products and services ( primarily Desktops, Laptops and Servers)
One of the world's largest PC Manufacturers.

Dell International Services:

Key driver of the Dell Direct Model
13,500 employees in India and offices at Bangalore, Hyderabad, Gurgaon and Chandigarh
Work spectrum spans R&D, IT, Analytics, Sales and Customer Experience Centres.

Operates one of the largest captive Customer Experience Centres providing support to Dell customers worldwide.

Designation	Customer care - Voice at Dell Int. Services-9901768284	Experience	0 - 5 years
Industry Type	CRM / IT Enabled Services / BPO / Medical Transcription	Functional Area	ITES / BPO / KPO / Customer Service / Operations
Keyword	technical support , BPO , call center , international call center , tech , tech support , shift , night shift , service , customer service , care , processing , voice , customer care , voice process , ITes , ITES , tele sales , sales	Location	Bangalore
		Education	UG - Any Graduate - Any Specialization PG - Post Graduation Not Required

Job Description

Responsible for providing voice support for international customers on operational or maintenance of Dell products.

Provide first-level Customer Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.

Desired Profile

Qualification and Experience Required:Bachelor Degree, PUC (with one year of international call center experience); Diploma Courses (post 10+2 with 1 year international call center experience);Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)

Fresher can also apply !

Skills:

Clarity of speech, fluency, grammar, neutral accent and good articulation of thought.
Self Starter with good verbal and written communication skills
Ability to understand and speak to US customers
Good interpersonal skills and a good team player
Ability to prioritize and multitask
Basic knowledge of MS Office suite of software like MS Word, Excel and PowerPoint
Ability to quickly adapt to changes in process and policies.

Reference

Customer Care-Voice

Contact Information

Name	Mr. Shailendra	Telephone	919901768284
		Website	http://www.dell.com
Address	Dell International Services Divyashree Greens,Survey # 12/1, 12/2A , Challaghata village, Varthur Hobli, Kormangla Inner Ring Road, Bangalore - Karnataka ,IN 560036
Email	Shailendra_B_Singh@Dell.com