"NCR Corp" recruits Freshers (0-3)Yrs

"NCR Corp" recruits Freshers (0-3)Yrs

"NCR Corp"

"NCR Corp" recruits Freshers (0-3)Yrs

Designation:
IATA-Amadeus Qualified Opening.

Job Description:
1.Responsible for receiving telephone calls from Entitled FHD End Users who call to report a problem or need help with Amadeus functionality. Telephone support will be provided in English and Spanish.
2.Must review at the commencement of, and throughout their shift:
Info Desk for Issues of the Day,
Briefings/Inside Track
Amadeus AIS (GGAMAUSNEWS, GGAMAUSCBRF, GGAMAUSALERT, GGHOT)
3. Will, during the call:identify the caller, log the call,
resolve FHD calls using known solutions to known problems,
identify and capture required information for the escalation of unknown problems, route such unknown problems to appropriate resolved groups, create a SAP notification within the SAP System,
Close the SAP notification as part of the call closure.
All SAP notifications created will contain information sufficient to describe the nature of the call, the action taken to resolve the problem and, where applicable, a description of any outstanding issues needed to be resolved by the applicable resolved group during escalation.
create Problem Tracking Records (PTRs) to be escalated to Amadeus Service Management Centre (SMC)

Desired Profile:
1.Candidates qualified in IATA & certified in Amadeus.
2.Good Communication skills.
3.Ready to work in rotational shifts 24/7.

Experience: 0 - 3

Industry Type: BPO/ITES /CRM/Transcription

Functional Area: Travel, Ticketing, Airlines

Education: UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required

Location: Mumbai

Keyword: Amadeus , IATA

Contact: Ms Ambika.Ramachandran...
NCR Corporation

Telephone: 1.Candidates qualified in IATA & certified in Amadeus.
2.Good Communication skills.
3.Ready to work in rotational shifts 24/7.

Email: ar250065@ncr.com

Reference: 'Amadeus Certified for Nemo Process'

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