"Dell International" Recruits BPO Freshers(0-4)Yrs
"Dell International"
"Dell International" Recruits BPO Freshers(0-4)YrsExperience:
0 - 4 Years
Location:
Chandigarh
Compensation:
Outstationed Candidates are eligible for Relocation Allowance(As one time Settlement)
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Job Description Responsible for providing voice support for international customers on operational or maintenance of Dell products. Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills Provide first-level Customer Support on basic operational or maintenance of personal computers and /or peripherals using available tools.Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines. Escalate problems when unable to resolve customer issues.
Qualification and Experience Required:
- Any Bachelor Degree
Diploma Courses/PUC (with 1 year international call center experience);
Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)Freshers can also apply.Interested candidates can also walk- in at the below address
Dell International Services
40A,Quark City,
Industrial Area, Phase-VIIIB, Mohali,
Chandigarh
40A,Quark City,
Industrial Area, Phase-VIIIB, Mohali,
Chandigarh
Desired Candidate Profile
Ability to analyze, research, and solve highly technical problems Clarity of speech, fluency, grammar, neutral accent and good articulation of thought.
Self Starter with good verbal and written communication skills
Ability to understand and speak to US customers
Good interpersonal skills and a good team player
Ability to prioritize and multitask
Ability to analyze, research, and solve highly technical problems Clarity of speech, fluency, grammar, neutral accent and good articulation of thought.
Self Starter with good verbal and written communication skills
Ability to understand and speak to US customers
Good interpersonal skills and a good team player
Ability to prioritize and multitask
Basic knowledge of MS Office suite of software like MS Word, Excel and PowerPoint
Ability to quickly adapt to changes in process and policies.
Ability to quickly adapt to changes in process and policies.
Company Profile $ 58.2 billion corporation, operating across 6 continents from 28 countries, 80,000 employees globally.Pioneer of the Direct selling modelPremier provider of technology products and services ( primarily Desktops, Laptops and Servers)
One of the world's largest PC Manufacturers.
Key driver of the Dell Direct Model
13,500 employees in India and offices at Bangalore, Hyderabad, Gurgaon and Chandigarh
Work spectrum spans R&D, IT, Analytics, Sales and Customer Experience Centres.
Operates one of the largest captive Customer Experience Centres providing support to Dell customers worldwide.
Company sponsored A+, MCDST, CCNA, CCNP and MCSE certification for those who aspire to develop their technical skills on an ongoing basis.
Transportation : Pick up and drop
24 hrs CafeteriaContact Details
Key driver of the Dell Direct Model
13,500 employees in India and offices at Bangalore, Hyderabad, Gurgaon and Chandigarh
Work spectrum spans R&D, IT, Analytics, Sales and Customer Experience Centres.
Operates one of the largest captive Customer Experience Centres providing support to Dell customers worldwide.
Company sponsored A+, MCDST, CCNA, CCNP and MCSE certification for those who aspire to develop their technical skills on an ongoing basis.
Transportation : Pick up and drop
24 hrs CafeteriaContact Details
Company Name:
Dell International Services
Executive Name:
tejal_chauhan@dell.com
Reference ID:
Technical Support Expert
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