"Dell" looking for Freshers (0-3)Yrs
"Dell"
"Dell" looking for Freshers (0-3)Yrs
Dell International Services
Company Profile Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
| Designation | Opennings for TECHNICAL SUPPORT in DELL(HYD), contact-Vijay 9866208999 | Experience | 0 - 3 years |
| Industry Type | CRM / IT Enabled Services / BPO / Medical Transcription | Functional Area | ITES / BPO / KPO / Customer Service / Operations |
| Keyword | Good Communication skills result orientation and customer orientation is a must.Qualification: Graduation and Candidates Pursuing graduation final year can also apply. | Location | Hyderabad / Secunderabad |
| Annual Salary | 'Winning with Integrity' | Education | UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization |
Job Description
Accountabilities:
Field inbound customer calls.
Focuses on delivering a positive customer experience according to Dell standards.
Responsible for pre-sales and/or post-sales service to customers.
Facilitate customer order fulfillment
Monitor and track issues to ensure accurate resolution.
Review and distribute pertinent cross-functional information.
Liaise between customer and Dell.
Provide direct advice and guidance for customers
Should be willing to work in night shifts
Field inbound customer calls.
Focuses on delivering a positive customer experience according to Dell standards.
Responsible for pre-sales and/or post-sales service to customers.
Facilitate customer order fulfillment
Monitor and track issues to ensure accurate resolution.
Review and distribute pertinent cross-functional information.
Liaise between customer and Dell.
Provide direct advice and guidance for customers
Should be willing to work in night shifts
Contact Pratik - 9885964065
or
Desired Profile
Tech suppJD:
Responsible for providing telephone support for customers on operation or maintenance of Dell products. Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues. Responsible for customer satisfaction through effective handling of customer problems. Ensure proper escalation procedures are followed. Perform work in accordance to standardized policies and procedures. Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
Reference
'Technical support'
Contact Information
| Name | Pratik Savla | Telephone | 9885964065 |
| Website | http://www.dell.com | ||
| Address | Dell International Services | ||
***************************************************
Today Latest Job Postings:Click Here to view the Details:
Software Testing JOBS & Interview Questions (FAQ)
.
Luggage? GPS? Comic books?
Check out fitting gifts for grads at Yahoo! Search.
Fussy? Opinionated? Impossible to please? Perfect. Join Yahoo!'s user panel and lay it on us.
